Beyond hospital walls

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Mater Aged Care in an Emergency

Through the launch of the Mater Aged Care in an Emergency (MACIAE) service, Mater has reduced the average length of stay in hospital for patients from aged care facilities, helping to ensure patients receive the right care, in the right place, at the right time.

The service, delivered through Mater Hospital Brisbane, provides guidance to general practitioners and aged care facilities with clinical care decision making when residents become unwell.

The 24-hour telephone support service provides advice on whether a hospital admission is appropriate, and includes further advice about managing chronic conditions within an aged care facility through Mater specialist consultations via Telehealth.

If a resident’s condition requires hospital admission, they are transferred to the Mater Hospital Brisbane Emergency Department where the MACIAE team coordinate care.

Since its launch, Mater Hospital Brisbane has seen a reduction in the average length of stay by aged care facility residents from 6.5 to 4.3 days, with admissions reducing by 40 per cent overall.

Mater at Home

Another way in which Mater is meeting the needs of our patients to provide the right care, in the right place, at the right time is through our Mater at Home service.

The service aims to transition some healthcare services from hospital to the home, to help meet the evolving needs of our patients.

This individualised, patient-centred care is provided by a team comprising nursing, medical and allied health professionals, collaborating to offer broad ranging services to patients within the comfort of their own home.

Services range from the Hospital in the Home service that delivers in-home, inpatient care for certain conditions that have traditionally required treatment delivered within a hospital ward, through to the Post-Acute Care service which effectively assists in easing pressure on the hospital system by supporting early discharge for patients whose circumstances allow for healthcare to be transitioned away from hospital.

These initiatives are just two examples of Mater’s commitment to providing compassionate care in a manner which meets the varied needs of those patients whom we are privileged to serve.